Terms of Use

Diagnify Intake · Effective date: 9 November 2026

1. Who we are

Diagnify Intake is run by Arundhati Health Services Pty Ltd (ABN 72 689 330 372), trading as Diagnify ("we", "us"). These terms apply to the practice that signs up and to every person who uses an account in that practice ("you").

2. What the service does

• Diagnify Intake sends a patient a link before their visit. The patient answers questions by voice. We turn the answers into a draft note and decision support for the clinician.
• The clinician is responsible for every clinical decision. The note and decision support are drafts to help, not instructions.
• The intake does not give patients medical advice or a diagnosis.
• It is not for emergencies. Patients with an emergency must call 000. A patient may not be seen until their appointment, even if the intake flags a concern.

3. Accounts, practices and roles

• A practice account has one or more members. Each member has a role: admin, doctor or reception. Admins can invite people, change roles and remove members.
• Every member must use their own login and two-step sign-in. Do not share logins.
• You must keep your account details correct and tell us straight away if you think someone else has used your account.
• When a member is removed, the notes they created stay with the practice.

4. Your duties as a clinician or practice

• Only send an intake to a patient of your practice, and only with their consent to answer the questions and have their answers used in their care.
• Read and check each note and decision-support item before you use it, copy it into a record or act on it.
• Keep your own clinical record. Diagnify Intake is not your medical record system.
• Follow the law that applies to you, including privacy law and your professional standards.

5. Pricing and payment

• Each intake sent costs A$1 + GST. A new practice gets 10 free intakes.
• You pay in advance by buying credit. Each intake sent uses one credit. Seats (members) are free.
• If auto top-up is on, we charge the saved card when your credit runs low, for the amount you chose. You can turn it off in Settings.
• Unused prepaid credit is refunded on request within 12 months of purchase. Free intakes are never refunded. This does not limit your rights under the Australian Consumer Law.
• We may change prices with 30 days' notice. Credit you already bought keeps its value.

6. Acceptable use

You must not: use the service for anything unlawful; send intakes to people who are not your patients; try to get into accounts or data that are not yours; interfere with or overload the service; copy, resell or reverse-engineer it; or use it to build a competing product.

7. Data and privacy

How we collect, store and protect data is set out in our Privacy & data notice. Patient data is stored in Sydney, Australia. You can export your intakes and delete any intake. We never sell your data or use it to train AI.

8. Limits of AI output

Notes and clinical decision support drafts for the treating clinician are produced by software, including AI. They can be incomplete or wrong, and they depend on what the patient said. They are decision support only. Always use your own clinical judgement.

9. Availability

We aim to keep the service running at all times but cannot promise it will never be interrupted. We may pause it for maintenance or to fix problems. We will try to give notice of planned downtime.

10. Our liability

• Nothing in these terms excludes, restricts or changes any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
• Where the law lets us limit our liability for a failure to meet a consumer guarantee, our liability is limited to supplying the service again or paying the cost of having it supplied again.
• Otherwise, to the extent the law allows, we are not liable for indirect or consequential loss, and our total liability is limited to the fees the practice paid us in the 12 months before the claim. This is subject to the consumer guarantees that cannot be excluded.
• You are responsible for clinical decisions made using the service.

11. Suspension and ending

• You can stop using the service at any time.
• We may suspend or close an account that breaks these terms, puts patients or the service at risk, or is not paid for. Where it is safe to do so, we will tell you first and give you time to fix it.
• When an account closes, you can export your data for 30 days. After that we delete it, unless the law requires us to keep it.

12. Governing law

These terms are governed by the law of Queensland, Australia. The courts of Queensland have jurisdiction.

13. Changes to these terms

We may update these terms. We will tell account admins about important changes at least 30 days before they start. If you keep using the service after that, the new terms apply.

14. Contact

Arundhati Health Services Pty Ltd, trading as Diagnify · ABN 72 689 330 372
Email: clinical@diagnify.ai