DIAGNIFY Intake
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Diagnify Intake — intake.diagnify.ai

Every patient gets time to be heard.
Every doctor walks in with the full story.

Type the patient's name, date of birth and mobile. They get one SMS link. When they finish, a SOAP note and clinical decision support are waiting on your dashboard — ready to copy into any EMR.

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Works with any EMR Data stored in Sydney, Australia Clinician reviews every note
A patient does the intake. The doctor gets the note. · 2 min
THE PROBLEM

A GP visit is short. The patient doesn't get time to tell the full story.

Maria, 5810-minute GP visit · example patient
left in the visit

"I've been so tired for about three weeks…"

"I get short of breath on the stairs now."

"I also get dizzy when I stand up, and…"

"Oh, and my mum had—"

Time's up · next patient
History taken 3 of 8
  • ✓Main concern
  • ✓When it started
  • ✓Breathing
  • ~Dizziness (cut off)
  • —Medicines
  • —Allergies
  • —Family history
  • —Red-flag questions

History gets rushed, missed, or cut short.

Scribe note

Tired for 3 weeks.

Short of breath on stairs.

Dizzy on standing.

Nothing more was said

Scribes only write down what fits in that short visit.

THE SOLUTION

A voice AI intake before the visit. The patient talks in their own time, as long as they need.

Maria, 588:40 pm · night before
Español → English∞ No time limit

Cuénteme, ¿qué le pasa?Tell me what's been happening.

Hace tres semanas que estoy muy cansada.I've been very tired for three weeks.

Me falta el aire al subir las escaleras.I get short of breath on the stairs.

Me mareo cuando me levanto.I get dizzy when I stand up.

Mi madre tuvo problemas del corazón.My mum had heart problems.

Tomo una pastilla para la presión.I take a tablet for blood pressure.

In 29 languages. Patients speak in their own language.

The doctor gets three things before the patient walks in:

Inbox · Maria, 58Ready before the visit
1

A thorough, full history

8 of 8 history areas covered
2

The full transcript

Español, with English beside it
3

SOAP notes that set the agenda

STired 3 weeks · breathless on stairs · dizzy on standing · mum: heart problems · BP tabletOTo check in the visitALeft to the doctorPAgenda: dizziness · breathing · BP tablet · family history
The visit starts where a scribe would finish.
ONE REAL INTAKE, START TO NOTE

Watch a voice turn into a note.

A real intake, name hidden and two lines removed. The speech-to-text fragments are left in: this is what a patient on a phone sounds like, and the note still comes out clean.

1PATIENT SPEAKS
Any phone. No app.
Voice or typing.
2LIVE TRANSCRIPT
3SOAP NOTE
From the check-in · intake agent · Check before filing
PRE-APPOINTMENT NOTE - Diagnify Clinic
Patient: Demo Patient · 40 · Male
Gender: Man. Sex assigned at birth: Male. Cultural identity: Neither Aboriginal nor Torres Strait Islander.
Intake: Diagnify AI intake assistant (non-diagnostic). Completed: full. Consent: Not documented.
S · Subjective
Presenting complaint: Sore throat for 2 days.
History of presenting illness: Sudden onset sore throat 2 days ago, described by the patient as "just started". Pain localised to the back of the throat. Progressive, described as "getting worse". Pain rated 5-6/10, reported as persistently around 6 and currently 5. Relieved partially by warm tea and Nurofen (ibuprofen). Aggravating factors: Not documented. Pain quality: Not documented (patient unable to describe clearly during intake). Associated symptom: fever (patient-reported; temperature not measured). Denies voice change, neck lumps, cough, breathing difficulty, urinary change, joint aches.
Red-flag screen (patient denies): Stridor or breathing difficulty; drooling or inability to swallow saliva; need to sit upright or lean forward to maintain airway; severe unilateral pain with trismus; muffled "hot potato" voice; rapid neck, jaw or floor-of-mouth swelling; thick grey/dark pharyngeal coating; fever >5 days with rash; swollen hands with cracked red lips or red eyes.
Exposures/risk factors (patient denies): Sick contacts; recent travel; smoking; alcohol; new sexual partners; injecting drug use.
Past medical history: High cholesterol.
Medications: Atorvastatin. Ibuprofen (Nurofen) for symptoms.
Allergies: Denies known medicine allergies.
Past surgical history: Not documented.
Family history: Not documented.
O · Objective
No clinician physical examination performed.
Self-examination (Diagnify intake):
  • Mirror check with phone torch: patient reports visualising tonsils ("I can see my tonsils"). No specific findings described.
  • Patient reports fever (self-reported; no home thermometer reading).
  • Home BP/temperature measurement: not performed (patient declined when asked about devices).
Clinician-recorded measurements: Not documented (temperature, blood pressure, heart rate, respiratory rate, SpO2, height, weight - none recorded).
Clinician examination still required:
  • Full vital signs including temperature, heart rate, blood pressure, respiratory rate, SpO2.
  • General appearance and hydration status.
  • Oropharynx: tonsils (exudate, size, uvular deviation), posterior pharynx, palate.
  • Neck: cervical lymphadenopathy, neck stiffness/meningism screen, deep neck space signs.
  • Ears, nose, sinuses.
  • Chest auscultation and respiratory examination.
  • Cardiovascular examination.
  • Skin: rash screen.
  • Trismus assessment and voice/airway assessment at clinician discretion.
A · Assessment
Acute sore throat, 2 days, progressive, with patient-reported fever. Red-flag features denied on intake. Aetiology not yet determined; requires clinician examination and clinical judgement. Assessment pending clinical review.
Clinical reasoning:
  • Sudden onset, progressive pharyngitis with fever suggests an infective cause (viral or bacterial, including streptococcal), but this cannot be distinguished without examination.
  • Patient denies all airway, deep neck space and peritonsillar red flags on structured screen; this does not replace a clinician airway assessment.
  • Denial of exposures and risk factors does not exclude an infective aetiology.
  • Fever has not been objectively measured; severity and systemic response need clinician confirmation.
P · Plan
  • Clinician review to determine urgency and need for examination, observations and any testing (e.g. rapid strep test/throat swab per clinical judgement).
  • Confirm measured temperature and obtain full observations.
  • Analgesia: patient currently using ibuprofen; review dosing and suitability at consultation.
  • Consent for intake data not documented; confirm at consultation.
Safety-net: Patient should seek urgent care (call 000 or attend ED) if they develop difficulty breathing, noisy breathing, drooling or inability to swallow saliva, inability to open mouth, muffled voice, rapidly increasing neck or jaw swelling, a new rash, or confusion/drowsiness. Advice to be confirmed and documented by the treating clinician.
4DECISION SUPPORT
For the clinician only · example for this case
Must not missAirway compromise, peritonsillar abscess, deep neck space infection. Screened on intake, all denied; examine the airway.
Differentials
  • Viral pharyngitis
  • Streptococcal pharyngitis
  • Infectious mononucleosis
Tests
  • Temperature and full observations
  • Throat and neck examination
  • Rapid strep test or throat swab, per clinical judgement
A real intake, name hidden and two lines removed. The clinician reviews every note.

Copy as plain text into Best Practice, MedicalDirector or any EMR. You make the final decision.

HOW IT WORKS

Maria's intake, step by step.

  1. 1
    Clinic · New intake
    PatientMaria, 58
    Mobile04•• ••• •••
    Send intake link✓ Sent by SMS
    SMS · Maria's phoneDiagnify Clinic: before your visit, tell us what's been happening. intake.diagnify.ai/i/•••

    Clinic sends the intake link to the patient by SMS

    One SMS. The patient taps, confirms their date of birth and talks. No app, no account.

  2. 2
    Maria's phone · night before
    Español → English
    Estoy muy cansada…I've been very tired…
    Me mareo cuando me levanto.I get dizzy when I stand up.

    Patient speaks with the voice intake before the visit

  3. 3
    Doctor's inbox
    Maria, 58Ready before the visit
    NEW
    ✓Full history
    ✓Transcript
    ✓SOAP note

    Full history, transcript and SOAP land in the doctor's inbox

  4. 4
    SOAP note · Agenda
    Dizziness
    Breathing
    BP tablet
    Family history
    ✓Doctor decides

    Doctor reads it, sets the agenda, and makes every clinical decision

DOES · DOES NOT

What Diagnify Intake does, and does not do

Does
  • Information collection only. Diagnify Intake collects information from the patient before their appointment. It does not diagnose, give medical advice or recommend any treatment or medicine to the patient.
  • Safety message. If an answer suggests an emergency or a crisis, the intake stops and tells the patient to call 000 or go to the nearest emergency department, and gives crisis line numbers.
  • How the questions are chosen. A structured history and examination engine sets the order in code: safety questions first, then the history, then a guided self-check. AI phrases the questions from a clinical knowledge base and holds the spoken conversation.
  • Where AI is used. Running the voice conversation, speech-to-text, text-to-speech, writing the clinician note and writing the decision support. Overseas providers are described in our privacy notice.
  • For the clinician. All output is for the treating clinician, who reviews it and remains responsible for every care decision. Patients do not see the note or the decision support.
Does not
  • No advice to the patient. No clinical decision on the patient side.
  • SOAP notes give no diagnosis. Same notes a scribe makes.
  • Decision support is for the doctor only. The doctor always decides.
  • Not for emergencies. In an emergency, call 000.

The doctor always decides.

THE DIFFERENCE

Same patient. Different morning.

Without intake
9:10 am · Maria, 58Standard booking
—History starts when the patient sits down.
—Questions asked from memory, under time pressure.
—Notes typed after the consult.
—No summary before the patient walks in.
Scribe: records a short visit and writes notes after it. Uses the doctor's time.
Patient sits down→Start the history…
With Diagnify Intake
9:10 am · Maria, 58✓ Intake done
✓History, meds and allergies done before arrival.
✓The same structured questions for every complaint, every time.
✓SOAP note ready to copy.
✓A structured pre-consult summary for every patient.
Intake: same SOAP note, made before the visit. Uses the patient's own time.

You walk in with the agenda. Structure the assessment, then plan treatment and follow-up.

SOAP note→Agenda→Focused assessment→Treatment plan→Follow-up
The patient gets time the doctor does not have.
History depth: the full story, not what fits in 10 minutes.
29 languages: no interpreter needed for the history.
LANGUAGES

Patients answer in their own language

29 languages built in. Tap one to hear how the intake greets a patient.

The doctor's note is always in English.

Samples are the opening line of the live intake voice for each language. Voice quality varies by language.

PRIVACY & SECURITY

Patient data is stored in Australia.

Stored in a Sydney data centre. AI processing uses overseas services, described in our privacy notice. Built to the Australian Privacy Principles.

Stored in Sydney
All patient data, notes and backups are stored in a Sydney data centre. To write questions and notes, answers are processed by AI services that may be located overseas (United States). We never sell your data or use it to train AI.
Australian Privacy Act
Built to the Privacy Act 1988 and the Australian Privacy Principles (APPs), including health information rules and data breach notification.
HIPAA-grade safeguards
Encrypted in transit (TLS 1.2+). Email confirmation, two-step sign-in, role-based access, one-browser patient links and a full audit log.
You stay in control
Your data is never sold and never used to train AI. Export or delete any time. Patient links expire after 48 h.
Stored in Sydney Australian Privacy Principles HIPAA-grade safeguards TLS 1.2+ Audit log
AUSTRALIAN PRIVACYPRINCIPLES · ALIGNEDAustralian Privacy PrinciplesPrivacy Act 1988 · aligned
HIPAA-GRADESAFEGUARDSHIPAA-grade safeguardstwo-step sign-in · audit log
GDPR-STYLEDATA RIGHTSGDPR-style data rightsexport · delete

Built to align with the Australian Privacy Principles and HIPAA safeguards, with GDPR-style data rights (export, delete intakes). Not a certification. How we protect data

How your data is protected
Patient phone
Opens a one-time link, confirms date of birth
Encrypted link
TLS 1.2+ in transit · works once
Sydney servers
Stored in Australia · access controlled · audit log
Doctor dashboard
Two-step sign-in (MFA) · role-based access

Read our privacy policy · Data & security details

PRICING

Pay per intake. First 10 free.

A$1 + GST per intake. 10 free intakes, then prepaid credit (A$20 / A$50 / A$100), with auto top-up.

$1 per intake
AUD + GST
✓ 10 intakes free when you sign up — no card needed
✓ Then top up credit: $20, $50 or $100
✓ Auto top-up when credit falls below 10 intakes
✓ No monthly fee. Only pay for intakes you send
✓ SMS link, SOAP note and decision support included
Start free — 10 intakes
Card payments by Stripe
WHAT COMES NEXT

After the scribe comes the intake.

  1. 1
    Typing notes
    The doctor writes while the patient talks.
  2. 2
    AI scribe
    Records the consult and writes the note. The history is only what fits in the visit.
  3. NEXT
    3 · Diagnify Intake
    Takes the full history before the visit. You walk in with the full story, and the visit starts where a scribe would finish.

Use your scribe in the room. Use Intake before it.

Start free — 10 intakesSee how it works
Diagnify Intake collects information only and gives no diagnosis, medical advice or treatment to patients. All output is for the treating clinician, who is responsible for care. Not for emergencies: call 000.